Technology Support Built to Keep
Your Digital Platforms Reliable
Launching a website or application is only the beginning. Digital platforms need to remain secure, updated, reliable and relevant as technology, content and business requirements change. Parivartan provides ongoing technology support for websites, applications and digital platforms—helping organisations maintain what they have built and continue improving it over time.
Beyond Maintenance.
Ongoing Technology Support.
Technology support shouldn’t simply mean fixing something when it stops working. A website or application evolves continuously. Content changes, browsers and devices change, security updates are released, integrations need attention and businesses require new functionality. Our technology support can include:
Website Support
Routine updates, content adjustments, layout refinements, CMS maintenance, cross-browser compatibility and link integrity to ensure your public face is always flawless.
Application Support
Operational troubleshooting, user permissions, backend stability, database health and workflows for business-critical portals, dashboards and internal applications.
Ongoing Development
Continuous feature enhancements, new module development, third-party API additions and code refactoring as your business needs and digital capabilities expand.
Security & Updates
Proactive core patching, plugin and framework upgrades, malware screening, vulnerability patches and SSL management to protect business data and customer trust.
Performance
Continuous speed monitoring, database index optimization, cache tuning, image compression and Core Web Vitals maintenance to ensure swift page loads across devices.
Hosting & Infrastructure Support
Server environment configuration, DNS management, automated snapshot backups, disaster recovery protocols and cloud resource scaling for high availability.
Support Structured Around
Your Requirement
Different organisations require different levels of technology support. Depending on the requirement, support engagements can include:
Annual Technology Support / AMC
Comprehensive yearly support covering platform health, scheduled security updates, preventive maintenance and agreed hours for routine enhancements.
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Full annual coverage with committed response SLAs
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Regular core, CMS and security patches
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Automated scheduled backups & recovery verification
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Dedicated account engineer & quarterly reviews
Monthly Technology Support
Agile, month-to-month technical support suitable for businesses with dynamic development cycles, seasonal updates or fluctuating requirements.
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Flexible monthly hours allocation
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Fast troubleshooting and urgent bug fixes
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Performance optimization & monitoring
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Rollover support hours flexibility
Dedicated Development Support
A dedicated extension of your in-house team. Full-Tech Stack engineers, UI/UX designers and QA resources focused exclusively on your digital roadmap.
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Dedicated developers & tech lead allocation
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Continuous sprint development & deployments
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Deep architecture and system integration knowledge
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Direct daily communication via Slack / Teams
Monitoring What Matters
Depending on the platform and support agreement, ongoing monitoring and maintenance can cover areas such as website availability, security patches, and application performance. The exact scope depends on the platform, infrastructure and agreed support arrangement.
Website Availability
Security Updates
Platform & CMS Updates
Backups
SSL Certificates
Domain & Hosting Requirements
Performance
Forms & Critical Functionality
API & Integration Issues
Technical Errors
Database & Application Issues
Compatibility
Some of Our Strongest Client
Relationships Have Lasted for Years.
For us, successful technology work isn’t measured only by the day a project goes live. It is also reflected in whether a client continues to trust us as their requirements change. Over the years, Parivartan has continued to support websites, applications and digital platforms for businesses, institutions and organisations long after their original launch.
Built for
the Long Term
Good technology needs someone who understands not only how to build it, but how to keep it working and evolving.
We treat maintenance as an ongoing partnership. As your team grows, new products launch, or third-party APIs update, our engineering team ensures that your technology foundation stays ahead of curve.
Partner With Parivartan
What is Parivartan's Approach
to Technology Support?
Because we’ve been building for the web for more than two decades.
Since Parivartan started in 2002, technology has changed a great deal. But the basic principles have remained the same: understand the requirement, select the technology carefully, build responsibly and support what you create.
24+ Years of Digital Experience
Design + Development Together
Experience with Complex Requirements
Government & Institutional Experience
Long-Term Technology Support
Questions Businesses Ask Us
About Technology Support
Have specific questions about website AMCs, application takeovers, hosting support or ongoing maintenance plans? Find clear answers below or contact our engineering team.
Does Parivartan provide website AMC and maintenance services?
Yes. Parivartan provides ongoing website maintenance and technology support.
Depending on the requirement, this can include technical updates, troubleshooting, security updates, backups, hosting support, performance monitoring and ongoing improvements.
Do you provide application maintenance and support?
Yes. We provide ongoing technical support and development for custom applications, portals, dashboards and other digital platforms.
The scope depends on the technology, complexity and support requirements of the application.
Can Parivartan maintain a website developed by another company?
Potentially, yes.
We first review the existing website, technology, source code, hosting environment and overall condition before taking responsibility for ongoing support.
Can you take over an existing custom application?
Yes, subject to a technical assessment.
We review the source code, technology stack, database, integrations, documentation and infrastructure to determine whether the application can be effectively maintained and developed further.
What is included in a website AMC?
The scope of an AMC depends on the website and the level of support required.
It can include platform updates, security updates, backups, technical troubleshooting, performance monitoring, hosting-related support and an agreed level of website changes or development. The exact scope is defined before the support engagement begins.
Do you provide hosting and SSL support?
Yes. Depending on the engagement, we can assist with website hosting, SSL certificates, domains, backups and related infrastructure requirements.
Can you add new features during an ongoing support contract?
Yes.
Ongoing enhancements can be included within the agreed support arrangement or estimated separately depending on their complexity and the scope of the engagement.
Can you support WordPress websites?
Yes. We can provide ongoing technical support for suitable WordPress websites, including platform and plugin updates, troubleshooting, security-related maintenance and enhancements.
Do you provide support for custom-developed websites and applications?
Yes.
Custom platforms often require ongoing technical knowledge beyond routine CMS maintenance. Our development team can support custom code, databases, APIs, integrations and application functionality depending on the technology involved.
Can you modernise an old website or application instead of rebuilding it?
In some cases, yes.
We first assess the existing technology and determine whether it makes sense to improve the current platform, progressively modernise it or rebuild it. We recommend the approach based on the condition of the system rather than assuming that replacement is always necessary.
Do you provide ongoing development teams or technology retainers?
Yes. For organisations with regular technology requirements, support can be structured as an ongoing engagement covering development, enhancements, troubleshooting and technical support.
The structure depends on the expected workload, technologies involved and required level of involvement.
How do we know which support plan we need?
We begin by understanding your existing technology, business dependency on the platform, frequency of changes and the type of technical support you are likely to require.
Based on that, we can recommend an appropriate maintenance or ongoing technology support model.
Technology Doesn’t Stop at Launch.
Neither Do We.
Whether you need someone to maintain an existing website, support a business-critical application or continuously improve a digital platform, let’s understand what you’re running and how we can support it.
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